Return policy
Returns & Exchanges
It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked within 5 days after the date of delivery and we have made the returns so easy for you!
As per the time limit of return is 5 days:
1. If different packages have a delivery time gap of fewer than 15 days, returns can be processed together and within the return timeframe.
2. If different packages have a delivery time gap of more than 15 days, please process the returns separately to stay within the return timeframe.
Easy Return
Process for self-help return
1. Please What's App us by simply dropping the text 'GET RETURN ' indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. and print the pdf which was sent you by the whats app.
3. Drop off your package by our shipping partner delivery boy.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue a refund to your BANK ACCOUNT if we are not otherwise informed to refund your payment Once your refund has been issued, you will receive a confirmation email. OR whats-app message
Return Conditions
1. Return Time & Order Status
a. Returns must be postmarked within 15 days after the date of delivery.
b. Orders must be delivered, and the address of the recipient must be in India.
c. If you receive a damaged/defective item, SHOKESH Customer Service should be notified within 24 hours of receipt.
2. Available Return Items
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, and accessories (except scarves, bags, and mermaid blankets).
3. Bundling Promotion Items Return/Items with Certain Promotions Return
a. All items in bundling promotion are not eligible for partial cancels, exchanges, or returns.
b. Items with non-returnable marks and free gifts cannot be returned.
c. Items with 'non-returnable', 'flash sale', 'promotion item cannot be returned' marks as well as free gifts, cannot be returned and exchanged.
d. Items returned must be in their unused condition with the original packing. We do not accept the returned item(s) that have been worn, damaged, washed, or altered in any way.
4. Regarding Mismatched Products
We do not accept returned items that were sent back by you directly without checking with us first. Please be sure to double-check your returns before shipping them out, we will not be held responsible for the return of non-SHOKESH products.
5. Return Method & Cost
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please Note: SHOKESH reserves the right not to process returns in the following situations:
1. Return Exceeds the return time limit
2. Return Non-SHOKESH Items
3. Return items belong in the NON-Returnable category
4. Return without application.
Refunds
1. Refund method
The refund will be initiated to your BANK ACCOUNT the original payment account per your request.
2. Refund process time
a. The refund will be initiated within 48 hours from the SHOKESH side upon receipt of your package.
b. If you choose Original Payment Account, a specific time of the money refunding to your original payment account according to your payment mode/bank account (normally takes 2-10 working days after SHOKESH initiated).
3. Deduction
The pick-up service charge for ₹ 65 will be deducted from the total refund. The self-sending shipping fee will be at your own cost.
Please Note: Refunds will be initiated for items price only, other fees like shipping guarantee, shipping, COD service charges are non-refundable.